FAQ

If you don't see your question below please call or email us anytime!

What is your service area?

We service dental professionals primarily in the GTA but also provide service to many clients throughout Canada. With next day courier service, we can service across the country - and shipping fees are on us!

What is your warranty policy?

We stand behind our work and will always strive to provide the best restoration the first time. In the event that you or your patient is not satisfied or if breakage or failure results, we will repair or replace under the following warranty;

Crowns and Bridges: we provide replacement and repairs within one year of the invoice date.

Dentures: we provide replacements and repairs within one year of the invoice date. Denture repairs are guaranteed for 2 months from the invoice date unless otherwise noted (repair of compromised dentures or partials may only be a temporary solution if continued breakage is inevitable)

Nightguards/Appliances: we provide replacements or repairs within 3 months of the invoice date. This applies to breakage or failure but not wear and tear (for example weakness due to grinding)

Repairs and replacements are honoured only if problems arise under normal usage conditions and this guarantee does not apply to incoming cases that do not meet predetermined standards (you will be notified in such cases). Moreover, all restorations must be returned before they will be replaced. Implant and attachment components are covered under the manufacturer’s warranty.

How are your service fees determined?

We base our pricing on what it costs to maintain the standard of quality that your patient deserves. We do not compare our fees to other labs but rather on what it costs us to make the product that we stand behind - this includes the cost of our skilled staff, high quality material and state-of-the-art equipment. Some labs may charge less and others charge more - but almost all labs (Progenic included) are charging fees well below our association's current fee guide... in fact, even the 2007 fee guide.

What form of payment do you accept and when is payment due?

We accept;

Visa, Mastercard and Amex
cash or cheque

Statements are mailed in the first week of the month and payment is due by the end of the following month. Interest is charge at 1.5% on all accounts over 60 days past due.

For your convenience, we also offer automatic payment options on the 15th and the last of each month.

Do you do same day repairs?

Yes we do! In most cases, dentures can be repaired same day. If we receive the case by 11am it can usually be delivered by 5pm. When this is not possible we will let you know upon receiving of the case. either way, we will get it back to you asap! Factors that affect the time include; extent of work required, availability of matching teeth and number of repairs already in queue.

I'm a patient with a broken denture. Can I come directly to the lab?

Unfortunately, as a lab, we are not able to service patients directly. We need a directive (prescription) from your dental care provider in order to do any restorative work for you. Please see your doctor or denturist prior to coming to our lab.

Can I send my patient to your lab for custom shade after their prep appointment?

While we can usually accommodate short notice custom appointments, we recommend that you call to confirm technician availability prior to sending your patient to us. Not only would we not want to send them away if a technician is unavailable, but we also want your patient's teeth to have had time to rehydrate after the prep - this will ensure the best shade match outcome.

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In the lab